News

As part of the Government of Bahrain’s ongoing efforts to enhance the quality of government services and re-engineer service delivery, the Electricity and Water Authority (EWA) has enhanced its Internal Water Plumbing Inspection service to simplify the process of obtaining the No Objection Certificate (NOC) required for connecting electricity to new buildings, accelerate request processing, and improve the customer experience by providing the service more efficiently and conveniently.

Through this enhanced service, the number of steps required to obtain the service has been reduced to just three, while the service is now available through fully digital channels. The enhancement has also reduced the service completion time from five working days to two working days, decreased the number of required documents by 50%, reduced the service level agreement (SLA) by no less than 25%, and improved the customer journey by simplifying procedures and converting application forms into electronic forms.

In this regard, Eng. Rasha Saleh Kameshki, Director of Water Distribution at the Electricity and Water Authority, stated that the enhancement of the Internal Water Plumbing Inspection service forms part of the Authority’s ongoing efforts to adopt innovative digital solutions that simplify procedures, improve transaction efficiency, and enhance the customer experience, in line with the Government of Bahrain’s direction towards government service development and digital transformation.

She added that the service enhancement reflects the Authority’s commitment to continuously improving its services by reducing the time and effort required to complete transactions, simplifying procedures, and enhancing operational efficiency, thereby delivering higher-quality and more efficient services to citizens, residents, and the business sector.

It is worth noting that, as part of the Government of Bahrain’s continued efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated and published, with over 800 services undergoing enhancement and re-engineering across various government entities. These improvements were implemented based on proposals and feedback received through the national suggestions and complaints system, Tawasul, investor feedback, and government service evaluations conducted through the Mystery Shopper Programme. In addition, service guides and service level agreements have been introduced to improve procedural efficiency, enhance the quality of government services, strengthen customer experience, and support the Government’s digital transformation agenda.