Welcome to Our Virtual Centre
Our Virtual Centre enables you to access a wide range of services remotely and with ease, without the need to visit our service centres. If you need assistance while using our services, our team is always available through multiple communication channels to answer your inquiries and provide support.
Book Your Appointment Now!
Book your appointment at the Virtual Centre to arrange a video call with one of our EWA representatives.
Use the appointment app by downloading it from the Apple Store or Google Play, or book directly by clicking here.
eServices
Benefit from all our e-services at any time, throughout the week, without the need to visit a service centre.
Our services allow you to submit electricity and water service requests, pay your bills, view your current and past bills, and track the status of your requests in real time.
Access our virtual services remotely
Call Centre
Contact us 24/7 on 17515555 for support and assistance with emergencies or any customer-related services.
Live Chat
Connect directly with our team via Live Chat throughout the week to submit inquiries, request assistance, and receive instant support.
Suggestions and Complaints
We provide you with multiple channels to submit suggestions or complaints, whether through the Tawasul Platform, email, live chat, or by phone. We are always here to serve you!
EWA's Strategy
Our belief that customers deserve the highest quality of service drives us to continuously enahnce their experience, while our substantial workforce plays a significant role in the national job market, creating oppertunities and supporting the local economy. Click here to view EWA's strategy.
Improvement Procedures Based on Feedback
We continually improve our services based on customer feedback and suggestions, ensuring a better experience that meets your expectations. Click here to view the Improvement Procedures Based on Feedback.
Customer Service Guide
This guide serves as a comprehensive reference with all the information and requirements for all customer categories benefiting from our services. Click here to view the Customer Services Guide.
Content last updated : 21 September 2025