News

As part of ongoing government efforts to develop and improve public services, the Electricity and Water Authority (EWA) has enhanced the Fixed Monthly Direct Debit Calculator, a new digital service designed to enable customers to quickly and automatically estimate their fixed monthly direct debit amount before applying for the Fixed Monthly Direct Debit Service. The calculation is based on the customer's average consumption during the previous period in accordance with the applicable tariff, contributing to improved service efficiency and an enhanced customer experience.

 

Through this enhanced service, the calculator has been transformed into a fully integrated digital service available through EWA's website at www.ewa.bh and the MyGov application, eliminating the need to visit customer service centres or contact the Contact Centre. The enhancement has also enabled the service to be delivered electronically from start to finish, while providing customers with instant results.

 

In this regard, Ahmed Najeeb Al Jamea, Director of Customer Services at the Electricity and Water Authority, stated that the service reflects EWA's commitment to continuously improving its services through innovative digital solutions that simplify procedures and provide customers with a more seamless experience. He noted that such initiatives contribute to enhancing service quality and supporting the Kingdom's digital transformation efforts.

 

He added that the enhancement reflects EWA's ongoing commitment to improving customer experience through simplifying procedures and facilitating access to services, reducing the time and effort required while enhancing service efficiency.

 

It is worth noting that, as part of continuous government efforts to develop and improve public services, more than 1,300 government services have been documented, translated and published. Of these, over 800 services have undergone development and improvement initiatives across various government sectors, based on suggestions and feedback received through the national suggestions and complaints system, Tawasul, investor feedback, and secret shopper reports evaluating government services. In addition, guidance manuals and Service Level Agreements (SLAs) have been introduced to improve procedural efficiency, enhance the quality of services provided, strengthen customer experience, and support the government's digital transformation journey.