Customer Service Standards

Customer Service Charter

• What you can expect from us

  • Professionalism: Delivering our services with the highest standards of professionalism to ensure the best outcomes for you.
  • Ease of Access: Providing multiple channels to access our services easily, with prompt and effective responses to your needs.
  • Collaboration and Transparency: Offering support and assistance with full openness and cooperation.
  • Confidentiality: Prioritising the protection of your information and safeguarding it against any unauthorised use.

• What we expect from you

  • Provide the required documents upon request to help expedite processes.
  • Share your feedback and ideas to assist us in improving our services.
  • Comply with laws and regulations to ensure smooth operations and maintain safety and security.
  • Notify us of any changes to your personal information to ensure accurate record-keeping.
  • Report any violations or misconduct to help safeguard the public interest.