Service Level Agreement
EWA is committed to delivering reliable, efficient, and transparent services. This Service Level Agreement defines the standards you can expect from us, reflecting our dedication to accountability, continuous improvement, and ensuring your trust and satisfaction.
| Service Name | Service Duration |
|---|---|
|
Open Account
|
2 Working Days
|
| Close Account |
1 Working Day
|
| New Electricity Connection - High Voltage (11KV) |
70 Working Days
|
|
New Electricity Connection - High Voltage (415KV)
|
45 Working Days
|
|
New Water Connection
|
21 Working Days
|
| Electricity Meter Installation - Temporary Meter | 23 Working Days |
| Electricity Meter Installation - Permanent Meter | 5 Working Days |
| Water Sub-Meter Installation | 8 Working Days |
| Additional Electricity Load - High Voltage (11KV) | 70 Working Days |
| Additional Electricity Load - Low Voltage (415V) | 45 Working Days |
| Merge or Split Electricity Meters | 13 Working Days |
| Relocate Meters and Services - Meter & Services | 3-30 Working Days |
| Relocate Meters and Services - Overhead Electricity | 45 Working Days |
| Relocate Meters and Services - Underground Cable | 30 Working Days |
| Relocate Meters and Services - Wall Box | 30 Working Days |
| Removal of Electricity Meters & Services - Meters & Services | 3-5 Working Days |
| Removal of Electricity Meters & Services - Overhead Cables | 30 Working Days |
| Electricity Meter Test | 15 Working Days |
| Street Lighting Services - Electricity Pole Relocation | 20 Working Days |
| Street Lighting Services - Wall Lighting Removal | 20 Working Days |
| Street Lighting Services - Wall Lighting Relocation | 20 Working Days |
| Street Lighting Services - Installation of Wall Lighting | 20 Working Days |
| Distributed Renewable Energy | 4 Working Days |
| Change Water Connection Size | 21 Working Days |
| Change Water Supply System | 21 Working Days |
| Removal of Water Meters and Services | 5 Working Days |
| Relocation of Water Meters and Services | 21Working Days |
| Water Meter Test | 3 Working Days |
| Direct Deduction - Bank Account | 4 Working Days |
| Direct Deduction - Credit Card | 1 Working Days |
| Credit Refund | 14 Working Days |
| Deposit Refund | 7 Working Days |
Content last updated: 18 September 2025