News

The Electricity and Water Authority (EWA) announced the launch of its new website, featuring a comprehensive information platform that allows subscribers and other beneficiaries of the Authority’s services to access technical, regulatory, and service-related information.  The site also provides interactive electronic services, enabling users to complete transactions and view their bills and payments with high accuracy and transparency.

This initiative forms part of the Authority’s strategy to automate processes, improve service quality, and enhance digital integration, meeting subscriber expectations and facilitating smoother transactions.  The new website reflects EWA’s commitment to innovation, sustainability, and improving the subscriber experience.  It has been developed with a modern, user-friendly interface that adheres to best practices in the user experience, allowing subscribers and visitors to navigate the site flexibly and smoothly.

The website is fully compatible with all smart devices, supporting access to electronic services anytime and anywhere, thereby enhancing usability and addressing the daily needs of subscribers.  It provides a comprehensive information platform containing all data and services related to the electricity and water sectors, including procedures, documents, requirements, and technical and regulatory information relevant to individuals, institutions, government agencies, contractors, and electricians.

Additionally, the site contains extensive knowledge-based content covering various aspects of the sector, including production, transmission, and distribution data, the number of facilities, historical documentation of sector development, current and future projects, as well as highlighting sustainability initiatives and environmental efforts.  This underscores the Authority’s commitment to transparency and continuous development.

The website also offers integrated electronic services, allowing subscribers to log in using the electronic key (eKey) to manage their accounts securely and conveniently.  These services include opening and closing accounts, paying bills online, tracking requests, booking appointments, submitting complaints, and accessing a wide range of other services that enable users to complete transactions efficiently.

Kamal bin Ahmed Mohammed, President of EWA, affirmed that the launch of the new website aligns with the Authority’s vision to enhance the subscriber experience in line with sustainable development in the Kingdom.  He noted the adoption of advanced digital technologies and a flexible cloud infrastructure to ensure service continuity, fast performance, and strengthened security levels.

Muna Al Hashimi, Vice President, Customer Services & Digital Transformation at EWA, commended the efforts of the teams involved in implementing the project.  She emphasised that the website’s development was the result of comprehensive institutional coordination among various departments, ensuring the delivery of a modern digital platform that meets subscriber expectations and reflects the Authority’s commitment to effective and sustainable digital transformation.

This update demonstrates EWA's dedication to keeping pace with digital transformation in Bahrain by providing innovative and efficient services that support the goals of the Bahrain Economic Vision 2030, contribute to improving the quality of government services, and enhance transparency and institutional communication.