Customer Service Standards
Discover our commitment
to providing you with reliable, efficient, and transparent services. Learn about your rights and responsibilities as a valued customer, and the standards we strive to uphold at every step of your journey with us.
Customer Service Charter
Our Customer Service Charter outlines our commitments to you and what we expect in return, helping ensure a smooth, seamless, and high-quality service experience.
Service Level Agreement
Our Service Level Agreement sets clear benchmarks for the quality of service we deliver — ensuring our services are reliable, timely, and transparent, and continuously improving to meet your expectations.
Terms and Conditions
Review our Terms and Conditions to better understand your rights and responsibilities, and to get the most out of our services.
Customer Satisfaction Index
We regularly measure customer satisfaction to better understand your needs and enhance your experience with us.
At EWA, we are committed to serving you better every day — because your satisfaction drives everything we do.
Content last updated: 18 September 2025