The Electricity and Water Authority (EWA) has recently announced the introduction of the personal attendance option at the Customer Service Centre in Zayed Town, through the advance appointment booking service, starting from Sunday, April 2, 2023.
In this context, EWA affirmed that the step comes as part of its commitment to constantly develop its services within a pre-set strategy, through which the Authority works to provide higher quality services to all customers.
Furthermore, EWA explained that customers can benefit from the personal attendance option at the Customer Service Centre, provided that an appointment is booked in advance of their visit to the Centre through the “Skiplino" appointment booking app, adding that appointments' prebooking will start from Saturday, April 1, 2023.
The Authority will provide five customer service channels in early April, which include:
- Electronic services provided through the Kingdom of Bahrain's National Portal www.bahrain.bh, through which customers can easily and conveniently submit their requests, in addition to swiftly completing electronic transactions, while comprehensive development will be done to the services during the next stage.
- Communicating with the Customer Service Centre by phone on 17515555, which operates around the clock.
- The Authority also provides its services through the "Virtual Branch", which enables customers to remotely benefit from all the services provided by EWA without the need to visit the Centre, through visual communication with one of the Authority's employees, provided that a virtual appointment is booked through the “Skiplino" app.
- Receiving customers at the Customer Service Centre in Zayed Town; an additional service that reflects the Authority's commitment to provide its services as per the highest standards.
- Home visits service for customers of the elderly and people of determination category, by booking an appointment for a visit or submitting requests through the call centre 17515555, where customers from this category can benefit from all the services of the Authority without the need to visit the branch or use electronic services.
It is worth noting that the Authority has announced earlier that it had launched a development strategy aimed mainly at developing its services provided to customers, commencing the strategy with the launch of a new customer service system aimed at accelerating the quality of work to facilitate the provision of all services to customer with a higher efficiency.