If you have doubts about the correctness of your Electricity, Water and Municipality Bill you can review the following points.
For Electricity / Water:
Estimated Meter Reading (E): Compare your bill current meter reading with the actual meter reading in your premises, if your meter reading is different (higher or lower) than the bill's estimated meter reading and you would like to correct it, you can submit your actual current meter reading through the following channels:
Actual meter reading (A): Compare your bill current meter reading with the actual meter reading in your premises:
- If your bill actual meter reading is higher than the actual meter reading this is fine since it will increase as you keep using the service.
- If your bill actual meter reading is lower than the actual meter reading then there might be an issue, take a picture of your meter reading and contact EWA.
The meter: verify that the Meter IDs on the bill are the same as the Meter ID supplying your premises (address), if your Meter ID is different, please contact EWA Customer Service Centres with a picture of your correct meter.
Consumption: compare your consumption with previous months bills, taking into consideration the different weather seasons.
- In colder weather the consumption is expected to go down since there is lower electricity usage (air conditioners mostly off) and lower water consumption.
- In warmer weather the consumption is expected to go up since there is higher electricity usage (air conditioners are mostly on for a longer duration and set to a lower temperature setting which makes the air conditioner consume more power) and higher water consumption.
There are many methods/practices to reduce the consumption and to learn more about reducing your consumption of electricity and water click here. ( https://www.ewa.bh/EN/CONSERVATION )
Water Leakage: You could have a water leakage within your premises that you are unaware of, the water leakage could be inside, outside or even hidden within the walls, look for water residues so you can locate the leakage, otherwise contact us.
Subsidy f or Bahrainis: Electricity and Water Services are subsidized and since March 2016 the subsidy is gradually being reallocated, so check your tariff's subsidies status.
If you have any doubts or questions regarding the Municipality Rates Section in your bill, whether it's a Municipalities Rate or Municipalities Rent, kindly refer to The Ministry of Works and Municipalities Affairs and Urban Planning (Municipality Affairs).
If you need any more information related to billing enquiries, don't hesitate to contact the Customer Care Centre on +973 1751 5555, or email us at customercare@ ewa.bh