​​​​Direct Bank Debit is an automated payment method, where the monthly bill is deducted from the customer's bank account after the bank's approval, it’s a method preferred by a lot of customers as it provides ease and peace of mind.

Your bills will b​e paid on a scheduled monthly basis, on the date of your choice. You will receive an SMS notification on your mobile after deduction has been processed.

The process:
The steps to take to benefit from this service:
Step 1: Provide an active current or savings bank account number (IBAN) from a local commercial bank of BENEFIT scheme (for verification, provide any formal document issued by the concerned bank containing account name and IBAN Number).

Step 2: Visit any EWA Customer services centre:

  • Mazaya Plaza - Zayed Town​
  • Country Mall - Budaiya Highway
  • Muharraq – Muharraq Central Market ​environment

Step 3: EWA official front desk agent will guide you to choose a deduction date and deduction celling amount*, then the Direct Debit Instructions form (DDI) will be printed.

Step 4: The presence of the bank account holder by himself to sign the DDI form which will be subject to the approval from the bank in question.

* The amount of the direct deduction will be determined according to the type of electricity connections and size of meters, and monthly municipal rates, or based on your total dues and average consumption.

How does it Work?
The Direct Debit Instructions (DDI) is programed to check the total due bill on the chosen set date and it will instruct the bank to deduct the amount.

If the total due bill is LESS (<) then the deduction celling amount the total due bill will get deducted
If the total due bill is MORE (>) then the deduction celling amount the deduction celling
amount will get dedu​cted

 

Example:​

  • If your bill is being issued around the 10th of every month and you have decided to pay it before your chosen set deduction date on the 20th of the month, n​othing will be deducted from the bank because your total due bill is BD 0 on your chosen set deduction date.
  • If your total due bill is BD 10 and your deduction celling amount is BD 35 the total due bill of BD.10 will be deducted from the bank because it’s the lesser amount.​
  • If your total due bill is BD 40 and your deduction celling amount is BD 35 the deduction celling amount of BD 35 will be deducted from the bank because it’s the lesser amount and the remaining BD 5 will get deducted alongside next month’s bill.