The inauguration of the Electricity and Water Authority (EWA) online website extends the existing communication channels liaising EWA to its service subscribers, towards a new dimension; it also represents an additional added value To EWA’s end users, citizens and residents of this beloved Kingdom. Launching this web site www.ewa.bh comes abreast of technological and technical developments as witnessed worldwide, similarly locally enhanced for the Kingdom of Bahrain. This is the era where maintaining advanced levels of timely online customer care has become essential moreover crucial to meet the ever increasing EWA service users expectations whether in availability or interactivity, as well as to provide informative gateway towards EWA for the whole world. .
The creation of the website comes in line with the high commands of His Majesty King Hamad Bin Isa Al-Khalifa, the King of Bahrain, who is eager to ensure that all services provided by various Ministries and other Government organizations are accessible and reachable to all citizens throughout the Kingdom. This ambition was also stressed upon by the Government under the leadership of His Royal Highness the Prime Minister Prince Khalifa bin Salman Al-Khalifa, with the support of His Royal Highness Prince Salman bin Hamad Al-Khalifa, the Crown Prince and First Deputy Prime Minister. All directives converge toward the principle of servicing the citizens, facilitating procedures within a framework of transparency to ensure that all citizens’ complaints reach relevant officials in Ministries, institutions and government bodies, and the necessity to get them followed up to apply appropriate solutions.
Additionally, this website will introduce the services provided by EWA throughout its various facilities, to become a rich source of relevant information and statistics of these utilities, enabling researches and interested specialized organizations to benefit of the same.
A.Hussain Bin Ali Mirza
Minister of Electricity and Water Affairs